Delivery Services
Delivery Method
Air Express Tracked
Lead Time
3–5 Business Days
Order Cut-off
23:00 AEST (14:00 CET)
Price
From $56 (weight-based)
Weight Guide
Shipping is weight-based. As a guide: standard envelopes (DL/C5) weigh 4–8 g each — 250 envelopes ≈ 1 kg · 500 envelopes ≈ 2 kg · 1,000 envelopes ≈ 4–5 kg. Larger formats (C4 and above) weigh more.
Import Duties & Taxes
- All orders are shipped from our European warehouses and are subject to Australian customs on import
- Import duties and taxes are the responsibility of the receiver and are payable upon delivery to customs authorities
- We do not refund orders that are refused due to unpaid customs charges
- Returned shipments resulting from customs issues will not be refunded
Returns Returns & Refunds
Return Period
14 Days From Delivery
Product Condition
Original Condition
Return Costs
Buyer's Responsibility*
Returns: shop@envelopes.net.au
Damaged or Incorrect Product
- Contact us within 48 hours of delivery if the product is damaged or defective
- Photograph the damage and packaging and send the images to shop@envelopes.net.au
- Please do not return the product until you have received confirmation from us
General Delivery Conditions
- Delivery dates and times cannot be guaranteed
- Business days are Monday to Friday, excluding public holidays
- All orders are subject to sufficient stock availability
- Changing the delivery address after dispatch may incur an additional delivery charge
- Restrictions may apply
Questions about your delivery?
Email
Response Time
Usually Within 1 Business Day
Replies are sent during business hours, Monday to Friday.